Customer Support Specialist

Carketa • Lehi, UT

7h

About The Position

The AmpliFI Support Specialist keeps dealerships productive when something goes wrong. You're the person dealership staff reach out to when AmpliFI isn't behaving — a contract won't save, a workflow isn't working, or a user can't figure out how to finish what they're doing. You diagnose fast, resolve on the spot when you can, and route cleanly when you can't. Success in this role is measured by how little downtime dealerships experience in their ability to write contracts.

Requirements

• 1+ years in customer support, help desk, or client services — ideally in a software or technology environment.
• Calm under pressure. You keep your composure when the person on the other end is frustrated.
• Strong problem-solving skills — you troubleshoot methodically and don't guess.
• Clear, patient communication with non-technical users, both written and verbal.
• Comfortable managing multiple open issues simultaneously without dropping quality or responsiveness.
• Basic technical aptitude — you navigate new software platforms and learn new systems quickly.

Nice To Haves

• Experience in automotive, Finance & Insurance, warranty, or dealer services.
• Familiarity with warranty contract processing or dealer management systems.
• Experience with ticketing systems (Zendesk, Intercom, Freshdesk, or similar).
• Interest in growing into a product specialist, account management, or operations role.

Responsibilities

• Respond to inbound dealer issues quickly across every channel — phone, email, chat — and resolve them with urgency.
• Diagnose whether an issue is a training gap, a configuration problem, or a product bug, and handle or route accordingly.
• Troubleshoot AmpliFI contract processing issues end to end, working across systems to find root cause.
• Escalate product-level issues to Engineering or Product with clear documentation and reproduction steps.
• Route training-related issues to the AmpliFI Training Specialist team so dealers get the right long-term support.
• Maintain FAQ and knowledge-base content so dealers can self-serve where possible.
• Track ticket patterns and surface recurring issues to Product and the AmpliFI Operations Lead.
• Coordinate with Account Managers when support interactions expose account-level problems.

Benefits

• Ground-floor opportunity at a company reshaping how the automotive aftermarket warranty ecosystem works together.
• Direct impact — your work keeps dealerships productive and directly protects contract production.
• Collaborative, low-ego culture.
• Clear path to grow into product specialist, account management, or operations roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees