Customer Support Specialist

Border Bank•Fargo, ND

1d•$18 - $24•Hybrid

About The Position

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This position has the flexibility to office at any of our current Border Bank locations in Fargo, North Dakota, or Badger, Baudette, Clearbrook, Coon Rapids, Greenbush, International Falls, Middle River, Roseau, or Thief River Falls, Minnesota. The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive customer experience.

Requirements

High school diploma or equivalent required.
Strong written and verbal communication skills.
Ability to remain composed and adaptable in a fast-paced, customer-focused environment.
Excellent attention to detail and accuracy.
Strong problem-solving and time management skills.
Ability to maintain confidentiality and demonstrate professionalism.
Comfortable using multiple computer systems and tools.

Nice To Haves

Previous customer service and/or banking experience preferred.

Responsibilities

Provide exceptional service to internal and external customers in an accurate, courteous, and customer-focused manner.
Respond to customer inquiries through voice, email, and other communication channels as needed.
Listen actively, ask thoughtful questions, and communicate clearly and professionally.
Maintain knowledge of Border Bank products, services, procedures, and general information to assist customers effectively.
Work to resolve customer requests or concerns at the first point of contact whenever possible.
Take ownership of customer interactions and follow through to a positive resolution.
Use sound judgment, problem-solving skills, and available resources to address customer needs.
Protect the security and confidentiality of bank, customer, and employee information by following established verification standards.
Navigate multiple systems, screens, and tools while assisting customers.
Demonstrate flexibility with scheduling, including possible evenings and weekends.
Represent Border Bank positively in customer, employee, and community interactions.
Support other bank activities as needed as part of the broader team.

Benefits

Paid Time Off & Paid Holidays
Health, Dental & Vision Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) with Employer Match
Bank‑Paid Life Insurance & Long‑Term Disability
Supplemental insurance options (Accidental Injury, Heart & Stroke, Cancer, Intensive Care, Hospital Indemnity, Critical Illness, Life, and Short Term Disability Insurance)
Employee Assistance Programs (EAP)
Wellness Dollars
Education Assistance