Customer Support Specialist | Remote
About The Position
Booster is a mission-driven school fundraising company focused on cultivating virtuous leaders who want to change the world. Booster partners with over 6,000 schools each year and impacts over 3 million students across all 50 states. At the heart of our culture, our six virtues guide everything we do: Gratitude, Wisdom, Care, Courage, Grit, and Celebration. We deliver engaging, innovative, and active fundraising experiences for elementary and middle schools nationwide. From high-energy fun runs to all-in-one fundraising platforms and custom gear, we’ve helped schools raise over $1 billion for education. Booster is a fun, fast-paced, and purpose-filled place to work, where every day offers the opportunity to make a real impact in the lives of students and school communities. As a Customer Support Specialist on the Technology team, you’ll play a key role in driving customer satisfaction by providing expert support through ZenDesk and ensuring smooth operational workflows. You’ll manage a range of client inquiries, collaborate closely with the Customer Support Manager, and contribute to the efficiency and success of our support initiatives.
Requirements
- A genuine desire to help customers and improve their experience
- Excellent, clear, and concise writing and communication skills
- Proficiency with ZenDesk for managing customer support tickets
- Detail-oriented problem-solving skills and the ability to work effectively within a team environment
- Bachelor's degree or equivalent experience in customer support or a related field preferred
Responsibilities
- Manage and resolve client inquiries through ZenDesk, ensuring each ticket is addressed promptly and professionally.
- Troubleshoot and resolve technical issues with Booster’s platform and services.
- Work closely with the Customer Support team to ensure comprehensive coverage, share insights during team meetings, and support team members during high-demand periods.
- Update and maintain client-facing FAQs, guides, and supporting documents.
- Contribute to the creation of new resources based on recurring client issues.
- Provide feedback from customer interactions to inform product management.
- Participate in sessions to identify areas for improvement and relay suggestions to the product and development teams.
- Engage in ongoing training sessions, stay updated on Booster’s products and services, and seek continuous growth in your customer support skills.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
