Customer Support Specialist - Call Center

Domino's Corporate•Ann Arbor, MI

1d•Onsite

About The Position

The Senior Customer Support Representative supports US Supply Chain Center operations across all time zones by working with franchisees, stores, and supply chain centers from a centralized team at Domino's World Resource Center. Customer Support responsibilities include processing orders, managing credits, and communicating with stores to ensure smooth daily operations.

Requirements

High School diploma/GED
Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
Ability to work independently and as a team
Excellent communication, interpersonal and organizational skills
Ability to handle multiple tasks
Experience with Microsoft Office software

Nice To Haves

Bilingual preferred

Responsibilities

Support inbound phone calls
Prepare orders in warehouse management system and prepare pertinent reports for loading and production
Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add on's/change requests
Coordinate and share corporate, marketing, and other company information to the stores
Maintain filing system for invoices, reports, and other customer-related information
Support school lunch orders
Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
Manage stock out, stock out communication and redelivery