Customer Support Specialist - Paige Water & Outdoor Solutions

GOGcG • Remote,

8d • Remote

About The Position

Paige Water & Outdoor Solutions, a GCG Company, is seeking a Customer Support Specialist to support our growing customer base across the precision agriculture, irrigation, landscape lighting, and submersible pump cable markets. This is a mid-level role for a customer support professional who brings prior experience navigating quoting, order management, and cross-functional coordination in a B2B environment. As our Customer Support Specialist, you'll play a critical part in delivering a responsive, accurate, and dependable customer experience by supporting quoting, order entry, and ongoing customer communication. If you thrive in a fast-paced, detail-oriented environment, enjoy serving as a trusted point of contact for customers and internal sales partners, and take pride in keeping the quote-to-order process running smoothly, this role offers the opportunity to make a meaningful impact while continuing to deepen your product and industry expertise. This role offers a remote work arrangement with a strong preference for candidates in the Eastern or Central Time Zone to facilitate working schedule alignment with our Customer Support team.

Requirements

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
• Working knowledge of quote-to-order and order management processes
• Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
• Strong attention to detail and commitment to accuracy
• Proficiency with CRM, ERP, and internal communication tools
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

Responsibilities

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
• Follow up on quotes and open opportunities to address outstanding questions and support conversion
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
• Set up new customer accounts in internal systems to support efficient quoting and order processing
• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Benefits

• Competitive hourly pay
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed