Customer Support Specialist
Cerbo OptiMantra•Atlanta, GA
•Remote
About The Position
As a member of the OptiMantra support team, you’ll be a frontline resource for our customers—helping practices get the most out of the platform and ensuring their day-to-day operations run smoothly. Learn more about OptiMantra here.
Requirements
- Excellent problem-solving and troubleshooting skills and a willingness to challenge yourself and learn what you don’t already know
- A process improvement and customer-service mindset
- Strong comfort with technology including knowledge of scheduling tools, Excel, or any database technologies
- Healthcare experience strongly preferred, specifically direct users of an EMR or practice management platform in a clinical setting
Nice To Haves
- EMR master administrator experience or back-end medical office experience
Responsibilities
- Address OptiMantra customer support cases by phone, email, and video call, including clinical workflow, practice management, integration connectivity, payment processing, and basic technical issues
- Support testing of pre-release or recently released features
- Prepare customer-facing knowledge base reference articles and videos
- Support customer trainings and documentation as a subject matter expert in your focus area
Benefits
- Competitive compensation based on experience
- Paid Time Off and company holidays
- Comprehensive health, dental and vision benefits
- Short-term and long-term disability Insurance
- 401k plan with matching company contribution
- Real ownership and impact in a fast-growing health tech company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
