Customer Support Specialist

CARFAX•Centreville, VA

24d•Hybrid

About The Position

Join Team CARFAX as a Customer Support Specialist. At CARFAX, we pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. This position will require 3 days in the office per week, subject to change with future business needs.

Requirements

A high school diploma or equivalent is required.
Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
Positive, “can-do” attitude with proven problem-solving skills.
Excellent written and verbal communication skills.
Proficiency in MS Office (Excel, PowerPoint, Word).
Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

Nice To Haves

Familiarity with Salesforce or other CRM software is a plus.
Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

Handle inbound calls and emails from Dealer customers with professionalism and efficiency.
Provide accurate information and resolve queries effectively.
Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
Work closely with other departments to ensure a seamless experience for our Dealer customers.
Gather customer feedback to help improve our services and processes.
Proactively share insights with the team to enhance overall customer satisfaction.