Customer Support Specialist
VEHLO•Milwaukee, WI
•Hybrid
About The Position
The Customer Support Representative requires telephone skills, attention to detail, and a great attitude in helping our customers. We will train you in all aspects of what you need to provide great customer experience for our customers. All you must do is bring a willingness to learn and to be coached, and a smile that shines through in your interaction with the customer.
Requirements
- 0 – 2 years’ experience in customer service role
- Ability to flourish in a multi-tasking environment
- Ability to work both independently and in a collaborative team setting, taking ownership of tasks assigned to you
- Excellent interpersonal skills, with proven ability to communicate efficiently with individuals at all levels
- Ability to learn and apply knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
- Proficiency in Microsoft Office Products
- Experience with PC or MAC with the ability to grasp technical concepts
- Basic knowledge of networks
- Well organized, detail oriented and proactive in following tasks through to completion
- Comfortable in taking on new challenges that arise and flexible with shifting priorities.
Nice To Haves
- Previous Help Desk Experience a plus but not a requirement
Responsibilities
- Resolve basic support requests/calls/emails
- Document cases within the assigned ticketing system
- Provide support to internal Customer Service Managers and Implementation Associates
- Must be able to work 8-hour shifts between the hours of 6:30am – 10:00pm EST.
- Must be available to work rotating Saturdays from 7:00am to 4:00pm EST.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
