Customer Support Specialist (part-time)

First Citizens National Bank of Upper Sandusky • Upper Sandusky, OH

8d • Onsite

About The Position

Provides prompt, tactful, friendly, courteous and efficient customer service in the processing of bank transactions through video transaction, in real-time, via the Interactive Teller Machine (ITM) and enhanced customer support channels. The Customer Support team services customers in a wide manner of support needs which may include ITM transactions, deposit and loan account inquiries, online/mobile banking, new/maintenance accounts, debit cards, BillPay, P2P payments, etc. through many channels including ITM, phone, chat, video, email, co-browse, etc. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures, respecting confidentiality of customers. Must embrace change and new technology in order to stay up-to-date with competitors and industry-wide solutions and standards.

Requirements

• High school, GED or equivalent.
• Familiar in Microsoft Word, Excel and Outlook and/or willingness to learn new technologies.
• Proficient in a team-based environment.
• Self-starter who is highly organized and motivated.
• Excellent oral and written communication skills.
• Strong interpersonal and communication skills.

Nice To Haves

• 2-4 years Customer Service Representative experience in banking or equivalent preferred but not required.

Responsibilities

• Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, check cashing and withdrawals. Ensures that proper endorsements and identification are obtained and follows Bank policies and procedures.
• Able to multi-task and work within multiple software programs concurrently to complete transactions, while communicating with the customer simultaneously.
• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
• Must learn/maintain broad knowledge and understanding of Bank products and services.
• Supports Bank growth by recognizing opportunities to promote Bank products to meet customer’s needs.
• Referring customers to suitable departments such loans, Financial Service Group, Merchant Services and Treasury Management.
• Must have excellent communication skills in a face-to-face customer environment and be comfortable being on camera.
• Must display excellent phone customer service.
• Performs end of day balancing according to bank policy. Efforts to locate unresolved errors. Adheres to security, audit, and compliance requirements per policy.
• Maintains compliance to all government regulations, including Bank Secrecy Act, Regulation E (Electronic Funds), Regulation CC (Funds Availability, CRA and Regulation DD).
• Assist customers with requests or complaints and complete internal due diligence.
• Ability to use telephone system and good computer skills including email, internet and intranet use.
• Ability to problem solve.
• Maintains a clean working area according to policy. Personal appearance is neat and professional according to policy.
• Understands the significance, and is proactive in, achieving department and company goals.
• Other duties as required.

Benefits

• educational reimbursement with First Citizens paying 100% of tuition for full-time employees
• student loan debt repayment
• paid time off
• 401(k)
• health, dental, vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED