Customer Support Specialist - Environmental Solutions/OSRO
About The Position
POSITION SUMMARY: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages. PRINCIPLE RESPONSIBILITIES: Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval. Assists and provides support to internal and external customers. Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations. Maintains customer profiles and contract filing system. Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders. Research operational concerns, questions and discrepancies. Prepares and transmits reports and waste shipment summaries. Prepares manifests for mailing, scanning, or emailing. Processes memos, correspondence, reports and other documents. Reviews billing adjustments. Performs other related duties as assigned. PREFERRED QUALIFICATIONS: To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability. The Customer Support Specialist provides assistance and support to customers, sales, customer service team and staff management by coordinating client services, such as client email correspondence, data entry, clerical work, records control, creating forms, and preparing reports. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages. You will regularly: Communicates with customers by phone or email to attain information to ensure data and customer profile are up to date Assists and provides support to internal and external customers Assists customers with related documentation in accordance with OSRO state, and federal regulations Liaise with customers regarding invoice requirements, documentation and resolve all invoicing disputes to secure prompt remittance processing Coordinates completion of profile forms, contract forms, prepares change of address records Research operational concerns, questions, and discrepancies related to invoices and data entry Prepares and transmits reports for contracts Processes memos, correspondence, reports, and other documents Analyzes/reconciles customer accounts regarding the justification and generation of credit and debit memos
Nice To Haves
- To perform the duties of this job, associate must be customer service oriented
- possess ability to actively listen to customers to understand requests
- have good communication skills
- be detail oriented
- must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.
- Other CS skills include high level of professionalism and problem-solving ability.
Responsibilities
- Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
- Assists and provides support to internal and external customers.
- Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
- Maintains customer profiles and contract filing system.
- Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
- Research operational concerns, questions and discrepancies.
- Prepares and transmits reports and waste shipment summaries.
- Prepares manifests for mailing, scanning, or emailing.
- Processes memos, correspondence, reports and other documents.
- Reviews billing adjustments.
- Performs other related duties as assigned.
- Communicates with customers by phone or email to attain information to ensure data and customer profile are up to date
- Assists customers with related documentation in accordance with OSRO state, and federal regulations
- Liaise with customers regarding invoice requirements, documentation and resolve all invoicing disputes to secure prompt remittance processing
- Research operational concerns, questions, and discrepancies related to invoices and data entry
- Prepares and transmits reports for contracts
- Analyzes/reconciles customer accounts regarding the justification and generation of credit and debit memos
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
- Benefits https://jobs.republicservices.com/us/en/about-us/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
