Customer Support Specialist

GEMINI INDUSTRIES INC•El Reno, OK

45d•$16 - $19•Onsite

About The Position

The Customer Service Representative serves as the primary point of contact for customers, delivering exceptional service by responding to inquiries, resolving issues, and providing accurate information about the organization's products and services. This position plays a critical role in creating a positive customer experience, fostering customer loyalty, and supporting the organization's commitment to quality service.

Requirements

High school diploma or equivalent required.
Experience working in a call center, retail, healthcare, financial services, or other customer-facing environment.
Excellent verbal and written communication skills.
Strong interpersonal, problem-solving, and conflict-resolution abilities.
Basic computer proficiency, including experience with Microsoft Office and CRM software.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to remain seated or stand for extended periods.
Frequent use of a computer, keyboard, telephone, and other standard office equipment.
Ability to communicate effectively with customers and coworkers.

Responsibilities

Respond to customer inquiries via telephone, email, chat, and/or in person in a professional and courteous manner.
Provide accurate information regarding products, services, policies, procedures, and account information.
Resolve customer concerns, complaints, and service issues promptly and effectively while maintaining a positive customer experience.
Process orders, payments, returns, exchanges, and account updates accurately and efficiently.
Document customer interactions and maintain accurate records using customer relationship management (CRM) and other business systems.
Escalate complex customer issues to the appropriate department or supervisor when necessary.
Follow established policies, procedures, and service standards to ensure consistent customer support.
Collaborate with team members and cross-functional departments to resolve customer issues and improve service delivery.
Meet or exceed established performance metrics, including quality, productivity, attendance, and customer satisfaction goals.
Identify opportunities to improve customer service processes and recommend solutions.
Maintain confidentiality of customer information and comply with all applicable company policies.