Customer Support Specialist

Buckeye Corrugated, Inc. • Lancaster, PA

1d • Onsite

About The Position

The Customer Support Specialist manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Support, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.

Requirements

• Excellent planning and organizational skills.
• Excellent interpersonal, organizational, verbal and written communication skills.
• Excellent business acumen, management and development.
• Strong decision making and problem-solving abilities.
• Detail oriented.
• Ability to multitask, managing multiple challenges, and dealing with a variety of situations.
• Ability to effectively prioritize and execute tasks.
• Must work well under pressure with multiple interruptions.
• Must work well in a team environment.
• Proficiency in Amtech, Microsoft Office and Outlook.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.

Responsibilities

• Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Establishes delivery time on orders and tracks through the production process.
• Records customer changes and processes through production.
• Analyzes warehouse items and replenishes based upon data analysis with management approval.
• Processes specifications to obtain a design and/or estimate.
• Supports teams to ensure proper design and execution of orders.
• Identifies required materials to ensure the successful completion of orders.
• Analyzes and purchases bulk buys on litho and top sheets with management approval.
• Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
• Tracks warehouse items, orders milestones and deliverables.
• Maintains, organizes and updates customer data.
• Proactively manages changes in order scope.
• Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
• Maintains a well-organized workspace.
• Other tasks as assigned by supervisor.

Benefits

• medical
• dental
• vision
• life insurance
• disability benefits
• 401(k)
• paid time off
• holidays
• bonus plan
• opportunity for employee stock ownership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level