Customer Support Specialist

TEKsystems • Orange, CA

1d • Remote

About The Position

The role is responsible for receiving customer claims, conducting initial analysis, categorizing claims appropriately, and ensuring each claim is prepared for the next stage of processing. The specialist maintains ongoing follow‑up with customers and internal teams until final resolution and closure, often managing claims that remain open for extended periods.

Requirements

• SAP experience
• Ticketing / case management systems
• Technical product or field service support experience
• Logistics coordination and order processing
• Adobe Sign experience
• Vendor or third‑party coordination
• Experience in large, matrixed organizations
• Solar, energy, or battery systems exposure

Responsibilities

• Receiving customer claims
• Conducting initial analysis of claims
• Categorizing claims appropriately
• Ensuring each claim is prepared for the next stage of processing
• Maintaining ongoing follow-up with customers and internal teams until final resolution and closure
• Managing claims that remain open for extended periods

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees