Customer Support Specialist
Covenir BPO•Worcester, MA
•Remote
About The Position
We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.
Requirements
- 2+ years of customer service experience in a call-center environment
- Demonstrated communication, organizational and interpersonal skills
- Intermediate proficiency in Microsoft Office
- Strong independent problem solving and analytical skills
Nice To Haves
- 4+ years of insurance experience (insurance agent license a plus!)
- Bilingual (Spanish/English)
- Associates Degree
Responsibilities
- Work with our insurance provider clients and deliver great overall customer service
- Take in a high volume of calls, communicate via email and letters as appropriate
- Document all client communication across several platforms
- Be the point person for our clients as well as their customers
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Life Insurance for Dependents
- 401(k) with Employer Matching
- Paid Vacation
- Holidays
- Sick Days
- Short Term Disability Plans
- Long Term Disability Plans
- Supplemental Insurance Options
- Flexible Spending Account Administration for Medical/Dependent Expenses
- Tuition Assistance & Insurance Certification Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
