Customer Support Specialist
Checkr•Nashville, TN
•$17 - $21•Onsite
About The Position
The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you’ll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.
Requirements
- 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
- Exceptional verbal and written communication skills with strong active listening and reading comprehension
- Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
- High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
- Demonstrated resilience, self-management, and commitment to continuous learning and improvement
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
Responsibilities
- Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
- Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
- Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
- Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
- Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
- Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey
Benefits
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- lunch five times a week
- a commuter stipend
- an abundance of snacks and beverages
- A relocation stipend may be available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
