Customer Support Specialist - Des Moines, IA, Decatur, IL or Quincy,

Archer Daniels Midland•Decatur, IL

21d•Hybrid

About The Position

The Customer Support Specialist will be responsible for supporting end-to-end supply chain operations in a variety of functions in order to bring value to the company. This position will coordinate efforts with Sales, Supply Chain, Operations, and Logistics to provide an industry leading customer experience overseeing the order fulfillment process from entry to delivery.

Requirements

Superior verbal and written communications, problem-solving, and organizational skills.
Demonstrated ability to handle multiple tasks and prioritized work load.
Extensive keyboard and telephone use, sitting for extended periods of time.
Strong computer skills, preferably with Microsoft Office applications and ERPs such as Oracle
Willingness to learn, help others, and flexibility to adapt to change.
Two or more years of experience in Customer Service and/or Sales Support.
ERP user experience. (Oracle, SAP, etc...)

Nice To Haves

Bachelor’s degree preferred, but not required.

Responsibilities

Serve as primary point of contact for assigned customers
Answer customer inquiries via email and phone
Manage customer complaint communications, returns, credits, and certificate requests
Process customer orders accurately and efficiently within ERP
Provide timely order confirmation and shipment status updates to customers
Proactively identify and resolve order issues, track shipments, and expedite orders, as needed
Execute the receiving and invoicing of direct shipment orders
Maintain accurate customer records, order documentation, and system data for compliance
Generate and analyze order-related reports to identify trends, improve service levels, and support business objectives.
Serve as a key liaison to the Sales team to support salesforce functions and provide customer data and analysis
Actively support continuous improvement efforts focused on increasing On-Time In-Full (OTIF) delivery performance.

Benefits

competitive pay
medical/Rx
dental
vision
on-site wellness center access or gym reimbursement (as applicable)
flexible spending accounts
health savings account
401(k) with matching contributions and cash balance plan
discounted employee stock purchasing program
life insurance
disability
workers’ compensation
legal assistance
identity theft protection
Employee Assistance Program (EAP)
Employee Resource Groups (ERGs)
Colleague Giving Programs (ADM Cares)
Paid time off
paid holidays
Adoption assistance
paid maternity and parental leave
Tuition assistance
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.