Customer Support Specialist- Spain

Nofence

7d • Onsite

About The Position

Nofence is seeking a Spanish/English speaking Customer Support Specialist to join their growing team in Spain. This role involves daily follow-up with customers and support cases, aiming to provide excellent customer service and build strong customer relations. The ideal candidate will understand customer needs and guide them in utilizing the product effectively. Previous experience working with farmers is a significant advantage. The position requires a structured and flexible approach, with the candidate being self-motivated, energetic, and hardworking, preferably with a background in agriculture. This role offers opportunities for growth within the company as it expands internationally.

Requirements

• A degree or equivalent in a relevant field or practical on-farm experience.
• Experience as a support consultant or similar role in a tech company or industry.
• Ability to troubleshoot hardware and software issues using various tools and methods.
• Keen interest in the product and ability to gain competence in the technology.
• Good IT skills and experience with ICT solutions.
• Strong communication skills both orally and in writing.
• Fluent written and verbal communication skills in Spanish and basic English.
• Eagerness to show initiative, works independently and prioritizes the most important tasks first.
• Passion for customer service in general, with an eye for discovering challenges and providing solutions.
• Independent and self-driven.
• Efficient and enjoys structure.
• A team player with a heart for the greater good.
• High attention to detail and a solid commitment to quality.
• A team player that cooperates well with others, shares knowledge, experience and information, and supports other team members in the pursuit of team goals.

Nice To Haves

• Previous experience of working with farmers.
• Preferably with a background from agriculture.
• Passion for resolving complex technical issues.

Responsibilities

• Responding to inquiries from customers via phone, email, and ticketing system.
• Maintaining close customer contact and ensuring a high level of customer satisfaction.
• Collaborating across departments and other teams within Nofence.
• Documenting and updating customer records and cases in the CRM system.
• Escalating complex or unresolved issues to the Product and Engineering department.
• Collecting statistics on the performance of products.
• Ensuring knowledge and information sharing between central and local support teams.
• Contributing to projects across the organization.
• Improving the customer journey through proactive support, helping customers gain competence and find solutions through tools and information channels.
• Contributing to the development of the Support team and shaping its structure.

Benefits

• Opportunity to grow together with the company.
• Opportunities for development are endless both for our product and our employees.
• Opportunity to make an impact on how we do things.
• Part of an exciting company with enormous ambitions for international growth.
• Great opportunities for your personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree