About The Position
We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.
Requirements
- Proficient in English language
- Work experience in support
- Excellent communication skills
- Strong teamwork skills
- Excellent PC skills
- High attention to details
- Multi-tasking abilities
- Flexible to work in different shift schedules (day & evening & night) and on weekends
Nice To Haves
- Ability to quickly and efficiently solve tasks
- Independence, responsibility, initiative, and keep attention to detail
- A flexible and systematic approach to solving complex problems
- Experience in sports betting/gambling industry is a plus
Responsibilities
- Answer to incoming requests from customers via live chat
- Identify customer needs and help customers use specific features
- Analyze and reporting product malfunctions
- Follow up with customers to ensure their basic technical and product related issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Benefits
- Remote work (work from anywhere)
- Competitive salary
- 28 days off per year
- Seniority leave
- Amicable work environment and supportive team members
- Full-time remote opportunity
- Real career opportunities and professional growth
- The great team across the world
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
