Customer Support Specialist

Kommissary•Bronx, NY

21d•Onsite

About The Position

Kommissary is a social enterprise on a mission to spread joy through food. We produce and deliver high volumes of meals spanning a diverse array of cuisines to every demographic in New York City. We're looking for a bilingual Customer Support Specialist to join our call center team. In this role, you'll be the first point of contact for our English- and Spanish-speaking customers, providing friendly, accurate, and efficient support over the phone and by email.

Requirements

Bilingual fluency in Spanish and English (required — verbal and written)
High school diploma or equivalent
1+ year of customer service or call center experience preferred
Strong communication, active listening, and problem-solving skills
Comfortable using computers and CRM software
Ability to work in a fast-paced environment while maintaining professionalism and patience
Reliable attendance and punctuality

Responsibilities

Answer inbound calls and respond to customer inquiries in both English and Spanish
Troubleshoot and resolve customer issues, questions, and complaints professionally
Accurately document customer interactions and update account records in the CRM
Escalate complex issues to the appropriate department or supervisor when needed
Meet or exceed individual performance metrics (call quality, handle time, customer satisfaction)
Follow company scripts, policies, and procedures while maintaining a natural, helpful tone
Stay current on product/service knowledge, promotions, and policy changes