Customer Support Specialist

Clear Capital | CubiCasa | restb.ai • Reno, NV

1d • $20 - $28

About The Position

The Customer Support Specialist will handle day-to-day special requests for all Clear Capital valuation products while building relationships with our valued customers. Our goal at Clear Capital is to consistently go beyond what is expected, working diligently to make our customers’ lives easier by making their businesses run smoother. Every time we have contact with customers, we have opportunities to improve their work day. Even if the customer has an issue to resolve, an Account Specialist’s prompt and sincere response can make the customer’s day better.

Requirements

• Excellent verbal and written communication skills
• Proficient in MS Excel skills and capable of manipulating large spreadsheets of data
• Demonstrated strong work ethic
• Demonstrated ability to identify patterns and trends and proactively implement changes as needed.
• Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume
• Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects
• Ability to work overtime (OT) when needed

Nice To Haves

• Quality Assurance experience is a plus
• Prior customer service experience is a plus
• Experience working on the Commercial and/or Quality Assurance teams is a plus

Responsibilities

• Foster positive customer relationships through day to day interaction
• Respond to high priority voice and email requests
• Provide status updates on orders
• Customer implementation support
• Correct products that are returned by customers
• Facilitate order completion
• Work with other departments to help process workflow and ensure customer needs are met

Benefits

• Company profit-sharing bonus program
• Communication stipends
• Referral bonuses
• Comprehensive medical, dental, and company paid vision insurance
• 401(k) retirement plan with employer match
• Voluntary life and AD&D insurance options
• Voluntary supplemental insurances for accident, critical illness, and legal services
• Paid time off (PTO) and paid holidays
• Employee assistance and wellness programs
• Company paid short term disability coverage
• Company contributions to health saving funds (with participation in the high deductible health plan)
• Company-paid access to Galileo for virtual primary care
• Company-paid access to Rula for virtual mental health resources
• Career and skill development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed