Customer Support Specialist

PTLA Real Estate Group•Bellingham, WA

7d•$23 - $25•Onsite

About The Position

This role is responsible for meeting and exceeding weekly revenue/leasing goals by providing excellent customer service to internal and external customers. The specialist will facilitate and implement company-wide customer-centric programs, aiming for above-benchmark customer satisfaction scores. Key duties include presenting the community to prospective residents through tours, participating in marketing efforts through outreach, and ensuring up-to-date community information is provided. The role also involves managing the full lifecycle of resident relationships from lead to renewal, maintaining property curb appeal, and completing market surveys. Adherence to Fair Housing laws and completion of assigned tasks are also essential.

Requirements

Polished Presentation
Proven Sales Skills
Problem Solving and Conflict Resolution Skills
Ability to multi-task
Strong Verbal and Written Communication Skills
Team Player
Intermediate Computer Skills / Internet Savvy
High school diploma, GED or equivalent
Driver's License (Required)
Ability to Commute to Bellingham, WA 98229 (Required)

Nice To Haves

Achievement Focus
Adaptability
Business Ethics
Customer Service
Communications
Consultative Selling
Sales Skills

Responsibilities

Meets and exceeds weekly revenue/leasing goals
Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
Adheres to the letter and spirit of Fair Housing laws.
Completes assigned tasks and projects as directed by direct supervisors