Customer Support Specialist

Tint

1d • $61,000 - $85,000 • Remote

About The Position

Tint is building modern insurance infrastructure that enables brands to offer embedded insurance simply and seamlessly. Our Customer Support team plays a critical role in delivering on our Customers First philosophy — we start with the customer's point of view in everything we do. As a Customer Support Specialist, you'll join a small, highly collaborative team, where your voice and impact will matter every day. You'll serve as the front line for our policyholders, helping resolve issues, clarify coverage, resolve billing issues, and ensure a smooth insurance experience. This role is ideal for someone who thrives in fast-moving environments, communicates complex insurance concepts clearly, and takes pride in delivering thoughtful, high-quality support.

Requirements

• Active P&C License
• 3+ years of customer support experience
• 1+ year of experience supporting insurance products (P&C preferred)
• A track record of working independently in a remote role — you can be trusted to manage your home environment, stay focused, and hit the ground running without needing constant check-ins
• A self-starter mentality: you don't wait to be told what to do, but you also know when to ask the right question instead of guessing
• A collaborative mindset — you enjoy being part of a tight-knit team and pitching in beyond your own lane
• Comfort with a fast pace and some ambiguity — priorities shift, and you roll with it
• Excellent written and verbal communication skills
• Strong phone support and active listening skills
• High attention to detail and strong organizational skills
• Analytical mindset and problem-solving ability
• Experience using tools such as Dialpad, HubSpot, Front, and Google Workspace

Nice To Haves

• Spanish fluency at a professional working level, both written and verbal
• Experience with Auto Mobility Insurance and/or Vacation Rental Insurance
• Experience in an insurtech or startup environment
• Experience working remotely
• Experience improving support workflows or documentation

Responsibilities

• Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims
• Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner
• Document all customer interactions thoroughly in our internal systems
• Escalate complex issues as appropriate
• Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
• Communicate complex insurance topics in plain language to ensure customer understanding
• Work independently in a remote, fast-paced environment — you'll need to be self-directed, comfortable managing your own time, and able to stay focused without a lot of oversight
• Maintain a strong working knowledge of Tint's products, services, and policy guidelines
• Partner with Operations to keep support tools and workflows up to date
• Proactively ask questions and flag gaps rather than guessing — we'd rather you speak up than sit on uncertainty
• Bring ideas to the table for improving processes, documentation, and workflows as we scale
• Collaborate closely with the broader CS and Claims team — this is a highly collaborative group, and we're looking for someone who genuinely enjoys working with others, not just tolerating teamwork

Benefits

• Home office stipend
• Reimbursement for co-working space memberships
• Flexible vacation
• Competitive salary plus equity
• FSA
• 401(k)
• Tint covers 100% of employee and dependent premiums for medical, vision, and dental
• Company Retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed