Customer Support Specialist

Buyers Edge Platform, LLC•Becker, MN

36d•Onsite

About The Position

In this position you will be responsible for representing RealTime Solutions, our loyalty rewards programs and manufacturer clients to foodservice operators. You will be working with cross functional teams, reference internal resources and generating data for our clients and programs. Who we are: A Minnesota-based company, RealTime Solutions® thrives on proactively addressing foodservice trends, pitfalls, and opportunities, always staying one step ahead. By seamlessly merging data intelligence with marketing finesse, we create campaigns and tactics that are not just reactive but rooted in insightful strategy. As a Buyers Edge Platform brand, our deep foodservice expertise and data-rich analytics set us apart, allowing us not only to identify growth opportunities for Fortune 500 food manufacturers, but also craft bold strategies and tactics that redefine their success in foodservice. We are unable to offer work sponsorship for this role.

Requirements

Demonstrated ability to spend 80% of time on phone-based communications, including customer and client calls, internal meetings, project calls, and cross-functional collaboration with BEP partners
Proficient with Microsoft Office 365, including Excel
Ability to meet deadlines, manage multiple projects, prioritize, and work independently and as part of a team
Ability to multitask and change direction quickly to accommodate changing business needs
Demonstrates good judgement and positive attitude
Must be resilient to customer rejection
Accurately enter data, transaction processing and database updates
Excellent verbal and written communication skills
Friendly, courteous and professional demeanor in person, on phone and via email with internal team and with clients
Dedication to customer service principles and maintaining relationships

Nice To Haves

Minimum of 2 plus years of customer service or order processing experience
Previous experience in a CRM
Experience in foodservice industry

Responsibilities

Represent our clients and programs in a positive and professional manner
Carry out operational day-to-day tasks for client programs, internal programs and projects by understanding customer goals and strategies
Work with internal resources to meet client objectives and deadlines
Accurately enter data, transaction processing and database updates
Increase participation in our programs
Inbound and outbound phone and email correspondence to educate foodservice operators about our services, tools and programs