Customer Support Specialist, Trainee
About The Position
Healthy Careers Start Here Your career begins here! At Blue Cross & Blue Shield of Mississippi, we care deeply about the health of our community. We’re not just about providing health insurance, we are creating a strong, supportive community which encourages every Mississippian to live their healthiest life. Our Customer Support team believes in kindness, patience, and active listening. You will be the welcoming voice of our company. You will answer inbound phone calls, listen to people with empathy, and guide them to the right solutions. You do not just answer questions; you make people feel heard and supported every single day. Blue Cross & Blue Shield of Mississippi welcomes you to as a Customer Support Specialist to an environment of opportunity. Enjoy top-tier compensation, great health benefits, a 401(k), and generous paid time off in a role that respects your work-life balance. Bring your professional background to a team where you will truly advocate for others.
Requirements
- Bachelor’s degree.
- Computer proficiency with the ability to utilize multiple screens/applications while maintaining focus on a conversation.
- Exceptional communication skills both active listening and a clear spoken communication style.
- A natural focus on discovering functional answers to resolve issues.
- Strong organizational skills and time management.
Responsibilities
- Answer incoming phone calls with a professional, warm and friendly tone.
- Listen carefully to caller needs and ask helpful questions.
- Guide callers through solutions, troubleshooting, or resource options.
- Record accurate notes in our system to ensure callers get the proper follow-up.
- Support callers with calm, expert guidance.
Benefits
- 401(k)
- great health benefits
- generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
