Customer Support Specialist - Spanish Bilingual

Ascend Learning, LLC•Leawood, KS

12d•Hybrid

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. Ascend Learning brand ExamFX is the nationwide leader for insurance and securities pre-licensing and continuing education courses, having trained over nine million people since 1996. ExamFX combines streamlined content, cutting-edge online tools, and highly-predictive practice exams that are the most state-specific available, to ensure students are the most prepared on test day. Thousands of organizations trust ExamFX to prepare employees for exciting new careers. This position supports our certification compliance efforts through production of accurate and timely reports, creation of compliant certificates and adherence to state rules and regulations. This position is Spanish Bilingual.

Requirements

High School Diploma or GED required.
Bilingual – Spanish/English required
Experience using MS Office tools including Outlook, Excel, Word; Adobe Acrobat
Organized; able to prioritize
Excellent attention to detail
Strong verbal and written communication skills for interaction with internal & external clients, including state regulatory agencies.
Strong critical thinking and problem-solving skills
Comfortable learning & operating proprietary company applications (George, CS Tool, DTW, Compliance Tool)
Ability to work 9:30-6 CST shift

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Daily PLE/CE electronic roster submissions compliant with state reporting rules and deadlines
Review/approve certificate requests and communicate/research additional resources needed, if any
Correct certificates and refile rejected submissions
Process, approve, and sign Ohio certificates
Manually notate Illinois classroom/virtual attendance and create certificates
Research/respond to Certification Services Inbox requests from Regulators, Compliance, Customers, Customer Service, and Sales
Assist Compliance in implementing regulatory changes
Pay state filing fees via corporate credit card and/or accounts payable
Complete monthly expense report for state processing & filing fees