Customer Support Specialist – Security Systems
About The Position
Join a Company That Protects Communities. Since 1983, Cunningham Security has been a trusted, family-owned provider of residential and commercial security solutions throughout Northern New England. Our team is dedicated to helping homeowners and businesses stay safe through customized alarm and security systems. As our company continues to grow, we’re looking for a Customer Support Specialist who enjoys solving problems, helping people, and being part of a dependable team. If you thrive in a fast-paced environment and take pride in delivering great service, this could be a great opportunity for you. In this role, you will serve as a key point of contact for customers who rely on our security systems every day. You’ll assist with inquiries, help troubleshoot issues, and ensure customers receive timely and helpful support.
Requirements
- High school diploma or equivalent
- Prior customer service experience required (call center experience is a plus)
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using Microsoft Office and learning new software systems
Nice To Haves
- Experience with CRM platforms is helpful but not required
Responsibilities
- Answering and managing a high volume of incoming customer calls
- Responding to customer inquiries via phone and email
- Assisting customers with basic alarm system troubleshooting
- Reviewing daily alarm activity and system reports
- Documenting interactions and updates in internal systems
- Following up with customers to ensure issues are resolved
- Providing a friendly, professional experience during every interaction
Benefits
- Competitive hourly pay
- Medical, dental, and vision insurance
- Short- and long-term disability coverage
- Paid time off
- Retirement plan options
- Ongoing training and opportunities to grow your skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
