Customer Support Specialist - Sales Technology

Price Industries Limited•Winnipeg, MB

44d

About The Position

Reporting to: Sales Technology Leadership Team You will play a vital role in ensuring the seamless operation and continuous improvement of our web-based Sales Portal, supporting external users. This position focuses on day-to-day monitoring, service requests, and incident resolution while supporting various operational areas across the company. The ideal candidate brings strong application knowledge, troubleshooting expertise, and process analysis capabilities.

Requirements

3 to 5 years of application support experience in a SaaS, user-software, or manufacturing environment
Post-secondary education in Computer Science, Information Systems, or equivalent
Strong knowledge of large-scale SaaS platforms
Experience with troubleshooting methodologies and root cause analysis
Working knowledge of:
Programming languages
Relational databases
SharePoint, Progress, and SQL
Proficiency in Microsoft Office
Strong customer service mindset
Excellent verbal and written communication skills
Ability to prioritize in a fast-paced environment
High attention to detail and accuracy
Self-motivated with the ability to work independently and collaboratively

Nice To Haves

Experience with Azure DevOps
ITIL Certification
Knowledge of financial/accounting processes in manufacturing
Experience creating technical documentation and training materials

Responsibilities

Provide application support for the company’s Sales Portal and other applications, including:
Data maintenance
User account administration
Daily monitoring
Incident management
Request fulfillment
Root cause analysis
Ensure compliance with internal and external security standards by:
Following policies and procedures
Performing periodic reporting
Conduct functional testing and maintain documentation to support new solution readiness
Support continuous improvement by:
Assisting developers and analysts with enhancements
Triaging tickets and collaborating with Product Leads and Customer Success teams
Maintain and update knowledge base articles and work instructions
Communicate effectively with supported business areas

Benefits

Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward.
Personal and Professional Development - We are committed to helping you reach your potential through training and education.
Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
Our convenient Price Café offers free Tea and Coffee.