Customer Support Specialist-Sales Operations ( FoodHandler)|Reno, NV

Bunzl Career • Reno, NV

2d • Onsite

About The Position

In this Customer Support Specialist role, you will be responsible for the monitoring of assigned customer, group, or broker accounts. You will be a key contributor to the sales operations, customer service, procurement and clerical support teams. You will also be responsible for reconciling and processing of customer programs. This includes the management and coordination of programs, projects, document retention, and business analysis related to the development of distributor and key end-user group relationships. In this role, you will provide the highest level of program support with an emphasis on: analytical ability, understanding of customer dynamics, project management, and an attitude of cooperation. FoodHandler, a Bunzl company, is a leading provider of food safety solutions supporting foodservice and food processing customers across North America. FoodHandler products include disposable gloves, hairnets, aprons, and other single-use PPE. Our warehouse teams play a critical role in ensuring accurate, efficient, and safe distribution for customers who depend on us every day. This role will work onsite, day shift in our Reno, NV location.

Requirements

• High School diploma or GED required.
• Analytical ability to learn new systems quickly (MS Dynamics SL, Promo-Assist, SDS, PAM).
• Verbal, written, and interpersonal communication skills.
• Strong organizational skills; must be a self-starter and be able to work with minimal supervision.
• Microsoft Office software with a strong emphasis on Excel; Access database experience a plus.

Nice To Haves

• Bachelor's degree, preferred.
• 2–5 years' experience in two or more of the following areas is preferred: Finance, Accounting, Business Analysis, Collections, Customer Service, Sales.

Responsibilities

• Investigate, validate, reconcile and funding of agreed-to customer programs whether customer-invoiced, deducted or proactively paid.
• Collaborate with Finance to keep customer account aging accurate and up to date, as well as support accurate cash applications
• Collaborate with Finance and Field Sales to recover unauthorized deductions.
• Work closely with Field Sales, act as the liaison between Field Sales and the internal execution of our customer programs.
• Authorize and reconcile deductions using Exceedra (customer program payment status).
• Manage the End-User Rebate/POD contract and claim process using Pricing Management System (“PMS”).
• Accountable to understand all aspects of deduction and program management; work to develop and implement solutions resulting in reducing customer deductions.

Benefits

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees