Customer Support Specialist III

Uber Freight•Memphis, TN

1d•Hybrid

About The Position

Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Tinley Park. The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.

Requirements

High school diploma or GED equivalent
Minimum of 2-4 year of experience with intermodal shipments

Nice To Haves

Customer Service background
Service-related industry experience
Knowledge of the freight industry
Basic proficiency with Microsoft Office Suite
Intermodal Experience
Bachelors Degree preferred

Responsibilities

Process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Set up new receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Correspond with customer and carrier regarding detention and other accessorial information
Set up new customer and vendor users on our platform
Acquire solid understanding of customer business practices and workflow