Transportation Management, Customer Support Specialist II

Uber Freight • Rogers, AR

11d • Hybrid

About The Position

The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
This is a full-time, day shift position (Monday through Friday) based out of our Uber Freight Center of Excellence in Rogers, AR. The role follows a hybrid work model, offering a flexible combination of remote and in-office work.
Please note: Interviews will be conducted in person at our Rogers, AR location.

Requirements

• High school diploma or GED equivalent
• 1+ years of customer service experience /Or Transportation Experience
• Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)

Nice To Haves

• LTL (Less-Than-Truckload) experience
• Knowledge of the freight or transportation industry
• Proficient in Microsoft Office Suite

Responsibilities

• Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
• Set up new Receivers, vendors, and supplier’s locations
• Work directly with Logistics Teams to assist with shipment issues or problem-solving
• Correspond with customer and carrier regarding detention and other accessorial information
• Set up new customer and vendor users on the Transportation Management System
• Acquire solid understanding of customer business practices and workflow

Benefits

• Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.
• US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees