Customer Support Management

Traveling with Mchaila • Minneapolis, MN

13h • Remote

About The Position

We are seeking a proactive and organized Customer Support Manager to lead client communications, monitor service quality, and ensure a seamless experience from first interaction through completion. This fully remote role is ideal for someone who thrives in a people-focused environment, can manage multiple moving parts, and takes ownership of delivering high standards of support.
The ideal candidate is confident working independently while leveraging structured systems, tools, and mentorship provided to maintain consistency and efficiency across all client touchpoints.

Requirements

• Strong communication, organization, and problem-solving abilities
• Detail-oriented, dependable, and comfortable with digital tools
• Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM

Nice To Haves

• Customer service, client management, or support leadership experience preferred (not required)

Responsibilities

• Oversee day-to-day client communications and support workflows
• Ensure timely responses, proactive follow-ups, and effective issue resolution
• Coordinate scheduling, confirmations, and service details with accuracy
• Maintain detailed records and documentation of client interactions
• Monitor service quality and identify opportunities for process improvement
• Provide professional leadership in client-facing situations

Benefits

• 100% remote flexibility
• Structured onboarding and ongoing support
• Clear growth pathway within a collaborative team
• Opportunity to build leadership experience in a client-focused environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed