Customer Support Specialist I - ES Division
US ECOLOGY IDAHO, INC.
•Onsite
About The Position
The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
Requirements
- Customer service oriented
- Ability to actively listen to customers to understand requests
- Good communication skills
- Detail oriented
- Able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile
- High level of professionalism
- Problem-solving ability
Responsibilities
- Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
- Assists and provides support to internal and external customers.
- Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
- Maintains customer profiles and contract filing system.
- Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
- Research operational concerns, questions and discrepancies.
- Prepares and transmits reports and waste shipment summaries.
- Prepares manifests for mailing, scanning, or emailing.
- Processes memos, correspondence, reports and other documents.
- Reviews billing adjustments.
- Performs other related duties as assigned.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care spending accounts
- Dependent care spending accounts
- Short-term disability
- Long-term disability
- Life insurance
- Accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
