Customer Support Specialist I (Cloud Software Support)
About The Position
PracticeTek is a leading retail-healthcare tech provider in North America, aiming to revolutionize healthcare practices. The company offers a comprehensive suite of solutions for various healthcare providers, including chiropractic, wellbeing, vision, and dental. PracticeTek emphasizes innovation, collaboration, and continuous development, providing opportunities for employees to grow their careers and skills. The company culture is described as high-energy, high-impact, and human-centric, with a mission to be the Trusted Partner in retail healthcare. Employees are encouraged to contribute across multiple brands and are supported by a team that celebrates wins and encourages bigger thinking. PracticeTek values showing up with consistent care, staying ahead, a market-in approach, making experiences effortless, owning openly, and striving to do right in every decision.
Requirements
- Experience in SaaS customer support or a similar customer-facing software support role
- Strong troubleshooting and analytical skills, with the ability to resolve issues independently
- Clear and professional written and verbal communication skills
- Demonstrated ability to learn and navigate software systems quickly
- Proven ability to manage multiple priorities while maintaining attention to detail and service quality
Responsibilities
- Deliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations
- Diagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience
- Maintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency
- Build strong product expertise across ChiroTouch solutions to provide informed guidance and proactive recommendations to customers
- Collaborate cross-functionally with Product, Engineering, and other teams to escalate issues, drive resolutions, and improve overall system performance
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match
- Culture Committee driving initiatives that spark connection, fun, and belonging
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
