Customer Support Specialist I

Vertafore•East Lansing, MI

2d•Hybrid

About The Position

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!

Requirements

Effective communicator (written and verbally)
Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines
Tech-savvy and basic knowledge of MS Office
Can pick up new skills quickly
Demonstrates regular and reliable attendance
Ability to work remote with a stable internet connection on an as needed basis
Located and working from an office location (when required)

Responsibilities

Serves as the face of Vertafore and focuses on the customer experience by identifying and resolving technical and non-technical product issues and questions.
Provides the highest level of customer support to our Industry customers.
Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.
Documents customer cases using customer relationship management system.
Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.
Supports Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.