Customer Support Specialist - Freelance AI Trainer

Mindrift•New York, NY

About The Position

Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.

Requirements

Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field
2+ years of customer service, banking, retail, or financial services experience
Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles
Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation
Strong written English (C1+)

Nice To Haves

QA analyst, call-center trainer, or conversation designer background is a strong positive signal

Responsibilities

Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims
Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps
Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team
Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers
Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising