Customer Support Specialist - Flood

Xactus•Broomall, PA

7d•Remote

About The Position

Xactus is the leading verification innovator for the mortgage industry, serving over 6,500 clients. We focus on digitally integrating a 360° approach to verification across client workflows, enabling modern mortgage experiences with speed, reliability, and accuracy. Xactus offers a friendly, primarily remote work environment with opportunities for skill enhancement and professional development, led by a financial leadership team that prioritizes talent building. We are seeking curious and driven individuals looking for a fun and rewarding career change.

Requirements

Familiar with FEMA mapping.
Knowledge of Elevation Certificates and LOMAs.
Excellent verbal and written communication skills.
Detail oriented and analytical.
Ability to prioritize with excellent organizational skills; handle multiple projects; meet deadlines.
Excellent computer skills.
Knowledge of Outlook email.
Must be a resident of the United States.
Must be authorized and eligible for employment in the United States.

Nice To Haves

A 4 year college degree preferred.
Experience with FEMA mapping and/or flood zone determinations preferred.

Responsibilities

Resolve flood zone determination disputes; educate clients on the decision.
Produce evidence to support company decisions on completed flood determinations and disputes.
Respond to customer inquiries by email and phone.
Initiate customer phone calls for new elevation certificate orders.