Customer Support Specialist/Coordinator

TEKsystems • Town of Wappinger, NY

4d • $19 - $19 • Onsite

About The Position

We're seeking a Customer Operations Coordinator to support customer accounts, order processing, reporting, and day-to-day business operations. This role is ideal for someone who enjoys helping people, solving problems, staying organized, and working in a professional office environment. Paid training is provided, and no industry-specific experience is required. Candidates with experience in customer service, administration, retail leadership, banking, office support, hospitality, or recent college graduates are encouraged to apply.

Requirements

• Customer service, administrative support, retail, banking, hospitality, or office experience
• Strong organizational and problem-solving skills
• Excellent attention to detail
• Ability to manage multiple tasks and priorities
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong communication skills, both written and verbal
• Professional, dependable, and team-oriented attitude
• Comfortable learning new systems and processes

Nice To Haves

• Order entry or order processing
• Quoting or pricing support
• CRM software experience (Salesforce, Microsoft Dynamics, etc.)
• Customer support or client services experience

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email
• Create and process customer quotes
• Enter customer orders and ensure information is accurate and complete
• Generate and maintain reports using Excel and internal systems
• Research and resolve customer issues from start to finish
• Partner with internal departments to ensure timely customer support
• Maintain accurate records in Salesforce and other company systems
• Support various operational and administrative projects

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed