Customer Support Specialist / Cashier / Receptionist - F/T - Elkton Ford

HERTRICH Family of Automobile Dealerships • Elkton, MD

23d • $15 - $19 • Onsite

About The Position

The Hertrich Family of Dealerships is hiring a full-time Customer Support Specialist / Receptionist to support operations at its Elkton Ford dealership. This customer-facing role is suited to someone who enjoys assisting people, handling calls, and working as part of a fast-paced team. The position offers an opportunity to build a long-term career with room for advancement.

The role includes managing a multi-line phone system, greeting and assisting customers, processing cash and credit card transactions, handling service tickets and paperwork, and performing general office duties. The employee will also support daily dealership operations as needed. The schedule is flexible and includes evenings and Saturdays.

Hertrich is a third-generation, family-owned dealership group with 24 dealerships, 15 collision centers, and 18 automotive brands. The company describes its culture as built on integrity, accountability, and excellence, and says it supports more than 90 local charities. The workplace is described as diverse, inclusive, and drug-free.

Requirements

• Strong communication skills by phone and in person.
• Professional, friendly, and customer-focused attitude.
• Basic computer skills and ability to learn dealership systems.
• Organized and detail-oriented.
• Reliable with a strong work ethic.
• Flexible schedule, including evenings and Saturdays.
• High school diploma or GED required.

Responsibilities

• Answer and manage a multi-line phone system.
• Greet and assist customers in a friendly, professional manner.
• Process cash and credit card transactions accurately.
• Handle service tickets, customer paperwork, and dealer transactions.
• Perform general office duties, including filing, data entry, and organization.
• Support daily dealership operations as needed.

Benefits

• Competitive wages; income ranges from $15 to $19+ per hour based on skill.
• Comprehensive medical, dental, life, and vision insurance for the employee and family.
• Short- and long-term disability plans.
• Paid vacation, personal/sick days, and holidays.
• 401(k) plan with employer match.
• Employee purchase discounts.
• Career growth and advancement opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED