Customer Support Specialist, Bookkeeping

Rockstar

1d • Remote

About The Position

Rockstar is recruiting for a mobile-first digital product studio that turns ideas into extraordinary experiences. They are a team of dynamic and savvy professionals who know how to create killer digital products. Our lean structure and remote team mean we can move fast while still delivering top-notch technology and design.

Over the last decade, a vibrant ecosystem of SMB software tools has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from payments to payroll, but accounting has lagged behind. Small business owners are still struggling with disconnected, generic, accounting software and expensive bookkeepers.

At the company, they are building a new kind of accounting software and bookkeeping that lives within the existing software tools SMBs use every day. With their platform, software companies can quickly launch modern accounting and bookkeeping services to their SMB customers, eliminating the need for them to use legacy accounting software or bookkeepers.

Requirements

• 2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
• Familiarity with small business bookkeeping fundamentals and basic financial concepts
• Strong live communication and active listening skills
• Excellent written communication skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• An ownership and growth mindset

Responsibilities

• Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
• Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
• Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
• Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs.
• Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed