Customer Support Specialist- Bioinformatics

Revvity•Akron, MA

2d•Remote

About The Position

Join Revvity as the go-to technical ally for Newborn Screening scientists and bioinformatics users. You will diagnose and resolve issues across next-generation sequencing (NGS) workflows, translate complex concepts into practical guidance, and champion customer needs with cross-functional teams. This is a remote-first role with up to 40% travel for on-site support, training, and collaborations.

Requirements

Bachelor’s degree or higher in bioinformatics, computational biology, computer science, or a related field.
2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes.
Strong communication and problem-solving skills.
40% Travel

Nice To Haves

Experience in clinical genetics laboratory (Bioinformatics for sequencing)
Experience in / understanding of a Newborn Screening laboratory setup will be an advantage
Background supporting NGS analysis pipelines or clinical genomics software in a customer-facing role.
Familiarity with cloud computing.
Masters degree in bioinformatics, computational biology

Responsibilities

Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions.
Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control.
Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs.
Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities.
Partner with the sales team to support software product demonstrations and technical evaluations.