Customer Support Specialist - Accounts Payable

Stampli • Nashville, TN

1d • Hybrid

About The Position

We are looking for curious and energetic individuals with a background in Accounts Payable, eager to channel their expertise in a new, exciting setting. If you’re looking to apply your AP skills within the world of technology, then Stampli’s Customer Support Specialist could be the role for you!

As a Customer Support Specialist, you will be an expert on Stampli‘s Accounts Financial Operations Platform for new and current customers, and help them with all aspects of support, onboarding, training and customer success. This primarily includes working with our customers directly via our chatbox, Intercom, and simple integration to accounting systems such as NetSuite, Sage Intacct and QuickBooks. Experience with at least one of these systems is a big plus!

Requirements

• Minimum 1 year Accounts Payable experience
• Excellent troubleshooting skills
• Organized, curious, and motivated to learn
• Experience with Purchase Orders
• Experience with ERP's (Sage Intacct, QuickBooks, Oracle NetSuite)
• Bachelor’s Degree or equivalent work experience
• Service oriented and collaborative
• Positive energy
• Experience nurturing relationships with vendors
• Knows their debits and credits (and has done postings before)
• Familiarity with AI-based automation tools in finance operations or a strong desire to develop expertise in enhancing AP workflows through technology.
• You’re agile, data-aware, and always asking: “What’s a smarter way to do this?”

Responsibilities

• Answer customer inquiries within Intercom promptly, efficiently, and professionally.
• Collaborate closely with Customer Success leadership, Product, and Development teams to escalate complex issues.
• Be a trusted resource for both current and new customers on all aspects of Stampli’s Financial Operations Platform.
• Proactively explore AI-driven methods to enhance customer support efficiency to streamline invoice processing and approval workflows.
• Assist customers in leveraging AI-powered features, such as Billy the Bot™, to automate invoice processing, approvals, and communications—maximizing efficiency and minimizing manual work.

Benefits

• The flexibility of working from our Austin, TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.
• Full medical, dental, and vision insurance
• 401(k) + employer match
• Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
• Opportunities and development for career and personal growth
• Strong and experienced leadership that supports your growth and success
• An open-concept, modern workspace within an inclusive and dynamic scale-up culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level