Customer Support Service II
About The Position
At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. We are currently searching for a Customer Service Specialist to join our team in our OrthoCarolina Business Office in Charlotte. This position is a hybrid schedule with rotating days in the office depending on department needs.
Requirements
- High School Diploma (Required)
- Health care and/or medical billing experience.
- Experience in processing electronic insurance claims, along with generating and analyzing claim reports.
- Experience processing insurance claims for secondary payers; as well as processing credit card transactions and posting them to patient accounts.
- Experience with high volume call environment (100 calls per day).
- Customer Service Experience
Responsibilities
- Answering and routing business office patient account phone calls to the appropriate individuals within the company.
- Assisting patients with their account questions and any questions pertaining to the OrthoCarolina business office.
- Processing electronic insurance claims, along with generating and analyzing custom claims reports.
- Processing of insurance claims for secondary payers.
- Processing credit card transactions and posting them to patient accounts.
Benefits
- paid company holidays
- wellness programs
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
