Customer Support Resolution Specialist

Regions•Hattiesburg, MS

3d•$33,975 - $40,446•Onsite

About The Position

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Loan Servicing Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, loan servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.

Requirements

High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position

Nice To Haves

One (1) year of loan servicing or related experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Excellent customer service skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong written and verbal communication skills
Ability to work with limited supervision
Ability to research and summarize facts

Responsibilities

Converses with customer regarding inquiries by phone
Researches inquiries and gathers documentation necessary for research and response
Drafts and edits responses to customer inquiries
Gathers supporting documentation to be submitted to the customer
Notates loans with attorney representation or requests to Cease and Desist communications
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

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