Customer Support Representative

Driven Brands Inc.

2d • Remote

About The Position

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience. Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things. Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together. Performance matters. We take pride in it. We own it. We show up for one another and for our communities. Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION: Customer Support Representative Remote, US (Pacific Hours, any time zone accepted) As a Call Center Representative, you must have the ability to handle a high volume of customer calls (inbound and outbound) with the primary focus of scheduling appointments against insurance claims. The position requires excellent communication and telephone etiquette. People who excel in this role balance customer service with persuasive communication techniques to capture appointments.

Requirements

• Previous customer service experience (call center, retail, food service, etc.).
• Availability for any shift across call center hours: M-Th 7am-7pm PT, F 7am-5pm PT, Sat 9am-1pm PT.
• High school education or equivalent required.
• Strong typing and computer skills.
• Eager and positive attitude.
• Thrives in a dynamic and flexible environment.
• Graceful under pressure.

Responsibilities

• Review the customer's assignment and effectively schedule an appointment with the designated collision repair facility.
• Answer inbound calls and assist or provide additional assistance accordingly.
• Provide information on what to expect during the repair experience.
• Follow company guidelines and insurance carrier requirements.
• Provide superior customer service via phones and emails.
• Use effective questioning and listening skills.
• Maintain a professional attitude when handling calls.
• Document conversations accurately; strong typing and computer skills required.
• Follow operating procedures and adapt quickly to new processes.
• Participate in educational opportunities to grow product and service knowledge.

Benefits

• Remote working model.
• $17/hr + weekly bonus potential.
• 40hrs/week full time position + full benefits.
• Rotation for weekend shifts.
• Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
• Get early access to 50% of your earned wages at any time through our myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED