Customer Support Representative
About The Position
Since 1995, National Products Inc., the creator of RAM® Mounts, has been the leader in premium mounting solutions for high-vibration environments. Our products are trusted by the most demanding industries—from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more—keeping critical gear secure in any environment. Proudly Made in the USA, our products come with a lifetime warranty, delivering unmatched reliability and performance. Job Summary Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish.
Requirements
- Duties and Responsibilities Interacts directly and courteously with customers, primarily by telephone or email.
- Directs unresolved issues to the appropriate resource for resolution.
- Records details of actions taken into the ERP and CRM systems as applicable.
- Analyzes transactions and corrects errors to ensure accuracy of customer records.
- Research customer records to track order status and fulfillment.
- Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.
- Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests.
- Performs associated duties as assigned by supervisor.
- Serves as an internal resource to support Inside and Regional Sales Teams.
- Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines.
- Minimum 5 years of experience working with customers to evaluate their needs.
- Must have track record of reliability and follow through with great communication skills.
- Experienced with MS Office Suite, MS Outlook, and customer order entry.
- High school education required
Nice To Haves
- Associate degree preferred
Responsibilities
- Interacts directly and courteously with customers, primarily by telephone or email.
- Directs unresolved issues to the appropriate resource for resolution.
- Records details of actions taken into the ERP and CRM systems as applicable.
- Analyzes transactions and corrects errors to ensure accuracy of customer records.
- Research customer records to track order status and fulfillment.
- Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.
- Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests.
- Performs associated duties as assigned by supervisor.
- Serves as an internal resource to support Inside and Regional Sales Teams.
- Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines.
Benefits
- Employer paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
