Customer Support Representative

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About The Position

We’re hiring a Customer Support Rep to own inbound support and make sure the product is delivered well to users. This is not a passive support role. We want someone fast, sharp, calm under pressure, and great with people. Your job is to respond quickly, solve problems clearly, and make sure every customer gets the right outcome fast. You’ll handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. You’ll also be responsible for spotting when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, and routing it correctly. We want someone who can think clearly, communicate well, and use judgment. You should be able to solve what can be solved, escalate what needs escalation, and always leave the customer feeling taken care of. You should also be constantly thinking about how support can be faster, smarter, and more scalable over time.

Requirements

You love helping people and communicating clearly.
You are fast, organized, and highly responsive.
You have strong judgment and know how to solve problems without overcomplicating them.
You are high-agency and take ownership instead of waiting around.
You can stay calm under pressure and handle urgent issues well.
You pay close attention to detail and care about quality.
You are good at figuring out whether something is a support issue, a bug, a churn risk, or a sales opportunity.
You think in systems and naturally look for ways to improve workflows over time.
You are comfortable working quickly across inboxes, tickets, Slack, and internal tools.