Customer Support Representative
About The Position
HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers. The Role As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.
Requirements
- 1+ years of experience delivering exceptional customer service in a fast-paced environment
- Proven de-escalation skills and ability to manage high call volume
- Strong verbal communication and problem-solving ability
- Experience with CRM or customer-facing tools (training provided)
- Highly organized, punctual, and self-directed
- Positive, team-oriented attitude with a results-driven mindset
- Must be legally authorized to work in the U.S. (background check required)
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Make 200 direct outbound calls daily to customers
- Guide customers through passport applications
- Deescalate customer concerns with professionalism and efficiency
- Drive customer retention and prevent cancellations or refunds
- Provide customer feedback to improve services and processes
Benefits
- Parking pass provided
- Complimentary breakfast and snacks
- Aetna Medical, Vision, Dental & Life Insurance
- 10 PTO days + most federal holidays
- Growth opportunities within a fast-scaling startup
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
