Customer Support Representative

Vay • Las Vegas, NV

1d • Onsite

About The Position

As the Customer Support Representative, you'll be the voice of the world's first commercial remote driving service. Working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.

Requirements

• 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)
• Clear and empathetic communicator, written and verbal
• Comfortable working in a fast-paced, evolving environment with shifting priorities
• Able to follow escalation processes consistently and document interactions accurately
• Comfortable using digital tools — CRM and ticketing systems (Zendesk, Freshdesk, or similar)
• Must be able to work on-site in Las Vegas, including shift work and weekends

Responsibilities

• Handle inbound customer contacts (calls, email, chat) during assigned shifts
• Resolve issues related to bookings, billing, app usage, and vehicle access
• Log and document all interactions accurately in our CRM
• Follow escalation protocols for technical or operational issues
• Meet or exceed KPIs including CSAT, FCR, and AHT
• Flag recurring issues and contribute to process improvements

Benefits

• 401(k) programme
• Health, Dental & Vision Insurance
• 30% off their Vay rides
• Wellness Hub free gym access & wellness app subscriptions
• Exclusive external discounts
• Regular team events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed