Customer Support Representative

A-Gas Americas•Bowling Green, OH

6d•Onsite

About The Position

A-Gas is seeking an energetic, detail-oriented, and customer-focused Network Customer Support Representative to join our growing team. This position serves as a key point of contact for internal and external customers, providing responsive service, accurate order support, and proactive account coordination. The ideal candidate is a strong written and verbal communicator who builds trusted professional relationships, works effectively across departments, and consistently delivers exceptional customer experience. This role will support our West Coast Field Service Team. The hours required for support will be 10AM EST - 7PM EST to lead quoting, supporting the field team and calls.

Requirements

High School Diploma or equivalent required
Three or more years of customer service, account support, order processing, or related experience preferred
Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred
Excellent written and verbal communication skills, with a professional and customer-focused approach
Strong interpersonal skills and the ability to build productive relationships with customers and colleagues
Ability to organize and prioritize work, manage multiple assignments, and meet deadlines in a fast-paced environment
High attention to detail and commitment to accuracy in customer records, orders, and reports
Sound problem-solving skills and the ability to handle customer concerns with discretion and professionalism
Ability to maintain confidentiality and appropriately manage sensitive business and customer information
Proficiency with Microsoft Office applications, including Excel, and experience with Salesforce, SAP, SharePoint, Intacct, ticketing systems, or similar business platforms
Ability to work independently and collaboratively as part of a cross-functional team

Nice To Haves

Associate or Bachelor's degree preferred

Responsibilities

Deliver a high level of service and proactive account support to internal and external customers
Respond to customer inquiries by phone and email, route calls appropriately, and provide timely updates and tracking information
Partner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met or exceeded
Open and maintain customer accounts by coordinating required documentation with Finance and applicable sales, accounts, and field teams
Enter, review, and track sales orders and manual work orders in Salesforce accurately and efficiently
Confirm order details, including contract pricing, fees, purchase orders, payment terms, and account requirements
Prepare customer quotes and send invoices to customers and internal stakeholders
Address customer concerns professionally, research returns and rebills, and coordinate follow-up through resolution
Work with Accounting on check-request status, account holds, refunds, and documentation for new and existing customers.
Generate or request certificates of insurance for new and existing customers
Support franchise locations with back-office needs, including insurance documentation, contracts, and account administration
Collaborate with cross-functional teams to ensure work is completed accurately and on time
Prepare and analyze job reports for Finance and maintain accurate customer and order records.
Create and maintain dashboards in Salesforce and SharePoint to support reporting and data visibility