Uniformed Asset Protection Personnel
About The Position
RCSS 1385 Harmony Rd N, Oshawa, ON L1K 0Z6 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere, providing exceptional service, and delighting customers every step of the way? If so, enjoy an exciting role with one of Canada’s largest employers and help make our stores a great place for customers to shop! Our Customer Experience Ambassadors are the friendly faces who greet customers as they enter, offer assistance, and contribute to a positive and safe shopping environment. You'll collaborate closely with other store colleagues to ensure a smooth and enjoyable experience for everyone. Support for you at Loblaw goes far beyond a pay cheque. We will support your ongoing career development with in-house training programs and tuition assistance. We offer a competitive pay rate, a 10% Colleague Discount program, as well as a company matched Pension Plan, Health Benefits and Employee Stock Purchase Program.
Requirements
- Previous experience in a retail or customer-facing role is preferred.
- Strong ability to collaborate and build positive relationships with store teams and customers.
- Exceptional customer service skills, with a natural talent for making connections and building rapport.
- A professional, friendly, and approachable demeanour that puts customers at ease.
- Proven ability to maintain composure and provide assistance during challenging or urgent situations.
- Physical ability to stand or walk for extended periods.
- Candidates who are 18 years or older are required to complete a criminal background check.
Responsibilities
- Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
- Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
- Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
- Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
- Maintain accurate records and complete required daily, weekly, and monthly reports.
- Perform other duties as assigned to support overall store operations and customer satisfaction.
Benefits
- in-house training programs
- tuition assistance
- 10% Colleague Discount program
- company matched Pension Plan
- Health Benefits
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
